The Voice of Demand

Posts Tagged ‘Facebook’

Studeo

The Pareto Principle states that, for many events, roughly 80% of the effects come from 20% of the causes. This is better known as the 80/20 rule. Applying this to social networking membership, you soon realize you are among a sea of inactive users just taking up server space. According to Facebook, the site has more than 175 million active users. They define “active user” as someone who has logged in to their account more than once in thirty days. –hardly active…

Anyway, the goal is to explore the personalities of these active users. We can easily examine these under three distinct behaviors and approximate their size with the 80/20 rule:

· Networkateers (9%): members who provide original content and interact with others

· King Cobras (11%): members who only comment on other’s content

· Fort Knoxians (80%): members who do not interact with others nor provide original content

Networkateers: Simply defined as the movers and shakers of the social networking world–people not afraid to air their laundry (sometimes dirty) and typically share opinions on a broad range of topics–the users posting links to videos, funny articles, or personal blogs. The same people not afraid to tweet, tweet, and retweet. The nine percent estimate is based on Facebook’s percentage of users who change their status message within a 24-hour period—which is one of the most basic functions of the website.

King Cobras: Not meant to be negative, but an accurate term to illustrate the behavior of this type of user. Much like a King Cobra that waits patiently, almost motionless before striking its prey, these social networking personalities only comment on others content. Usually, making calculated and overly cautious comments on others pictures, posts, and status updates. It’s safe to say, these users are worried that their online content could hurt them with future endeavors (jobs, relationships, etc.). In the blogosphere, these users largely go by aliases or stay anonymous.

Fort Knoxians: With the growing awareness of identity theft and internet scams, more and more people are just along for the social networking ride. Simply being a member grants access to friends’ pages and gives the individual user a window to their network, but they are reluctant to share any personal information or interact with other users—waiting for the day they can tell their friends “I told you so!” for over-sharing online.

Personalities are usually defined by the leading attribute (Myers-Briggs or Big Five) of extroversion or introversion. In the social networking space, extroverts could easily be a Fort Knoxian and an introvert could live a more social life (or a Second Life) as a Networkateer.

Facebook touts that the average user has 120 friends; or better explained, the average user knows only 10 people that actually post their own content and regularly interacts with others.

………no offense to Fort Knox Army Base or King Cobras!

Studeo

Create a Movement

February 9th, 2009 - By LJ Jones

I recently read an article on Mashable about a Facebook member named Crazzy Eve, who after seeing a T-Mobile commercial with people dancing at the Liverpool Street Station, decided to organize a similar event through a Facebook group.  The group quickly grew as friends invited friends and on Friday night (Feb 6th), the group took over Liverpool Street Station and did a little dance of their own.

How were they able to accomplish this and why were so many people willing to join the group so quickly?  It was a movement and people are willing to participate in, share, talk about and join a movement that they believe in.  And while sometimes a movement is serious, other times it can be as simple as wanting to be a part of something bigger, even if that’s just a group of people meeting at a Train Station.

Some of the greatest brands have taken this to heart and have made a movement part of their brand.  Because lets face it, Starbucks is not the best tasting coffe and Red Bull is not the best tasting energy drink.   But their customers are loyal to those brands because they feel like they are part of a movement, something bigger.  Its what drives loyal fans to spend their own time and money to build a crazy contraption and push it off the end of a pier to see if it will fly in Red Bull’s Flugtag.

Starbucks understands this and when they advertise, they don’t sell coffee, they sell the movement.  Too often people get bogged down trying to sell a product and forget about selling something people can believe in.  They list all its features and tell everyone how cool it is, but fail to inspire.

If a brand can inspire, it will be talked about, forwarded, joined, engaged and people will want to be a part of it.  Don’t sell coffee, sell a movement.

Studeo

30,000 Fans in 1 day

January 16th, 2009 - By LJ Jones
Captain C.B. Sully Sullenberger

Captain C.B. Sully Sullenberger

Yesterday January 15th 2009, a US Airways jetliner with 150 passengers and 5 crew members plunged into the icy Hudson River.  Due to the heroic actions of Capt. C.B. Sully Sullenberger and crew, all 150 passengers and crew are safe.

What does this have to do with Social Media?  When something happens in the real world it also happens in the so called “virtual world” of the internet and social media.  Today, less than a day after the crash, Capt. C.B. Sully Sullenberger has over 34,000 fans on Facebook.  Scratch that, its up over 36,000 just in the time that I am writing this post.  In fact now I am watching it grow real time, with about 100 joining with every refresh.  This also doesn’t take into account the Flickr images posted, Tweets from Twitter and blog posts about it over the next few days.

The offline world and online world are in fact so connected that one affects the other and vice versa.  They are no longer seperated by the closed off walls of “virtual worlds”.  Social media and new technology have just made it easier for people to communicate about what is going on in their lives, and have made it easier to talk about the real world in real time.

UPDATE:  Two days after this post there are now over 385,000 fans.  I also just learned that the first pictures of this event were posted Twitter by a person on the Ferry that helped rescue the people from the plane.  This means that, before a news crew or anyone else could get word out about the plane, it was likely first reported over social media via twitter, by a person who watched it happen.

Studeo

If Facebook Were A Country

January 15th, 2009 - By LJ Jones

Announcing a week ago that it had reached 150 Million active users worldwide, if Facebook were a country, it would be the eighth largest country in the world just ahead of Nigeria, Japan and Russia.  This is a 50% growth in four months from the 100 Million active users it had in August of 2008.

People are becoming active in social networks in increasing numbers.   According to some research we did, 40% of Generation Y has a Social Network profile.  And its not just Gen Y.  People of all ages are active in social networks. My uncles, aunts, brothers, sisters, cousins, friends and my mom are all on Facebook.  Even my grandma has a Facebook account and is active on it.

We are past the point of debating if people are using social networks and if brands should have a presence on them.  We are at the point where we need to be asking ourselves, “What are we doing about it?”

Some brands may choose to do nothing.  Its what Apple has done.  But that has been a conscious decision that they have made knowing full well that Apple customers would stand up for them in this space.  While Apple may not be active in the space, I am sure they are monitoring what is being said.

Every day people are talking about brands.  What are they saying?  What are brands doing about it?  Its time for brands to take a look at the social network and social media space and decide what is the right strategy for their brand.